Cancellation Policy

Order Confirmation & Processing

Green Trendz is an e-commerce platform specializing in the sale of nightwear and related apparel products. Once a customer successfully places an order through our website, the order immediately enters the processing stage for packaging, verification, and dispatch preparation. Customers are advised to carefully review product details, size selection, quantity, shipping address, and payment information before confirming the order.

Important Notice – NO Cancellation

Green Trendz follows a strict NO Cancellation policy for all confirmed orders. Once an order has been placed and payment has been successfully processed, requests to cancel the order will not be accepted. This policy is implemented because orders are processed quickly to ensure fast dispatch and timely delivery for customers.

Product Preparation & Dispatch

After order confirmation, products are immediately prepared for packaging and shipment through our logistics and courier partners. Since nightwear products are processed and packed within a short timeframe, modifications or interruptions to confirmed orders may not always be operationally possible. Customers are therefore encouraged to verify all order details before completing the purchase.

Order Changes & Customer Responsibility

Customers are fully responsible for providing accurate information including shipping address, phone number, size selection, and recipient details during checkout. Green Trendz will not be responsible for issues arising due to incorrect information submitted by the customer. Once an order is confirmed, requests for changes to address, product type, quantity, or payment details may not be guaranteed.

Delivery & Service Delays

Green Trendz strives to ensure smooth and timely delivery services across all locations. However, delivery timelines may occasionally be affected by courier delays, weather conditions, public holidays, operational disruptions, or other unforeseen circumstances beyond our control. In such situations, we will make reasonable efforts to provide updates and assist customers wherever possible.

Damaged or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, they are requested to contact the Green Trendz support team immediately after receiving the order. Customers may be required to provide order details, photographs, or supporting information for verification purposes. Each issue will be reviewed individually according to company policies and operational guidelines.

Refund Eligibility

Refunds may only be considered in exceptional situations such as duplicate payments, failed transactions, or verified issues caused directly by operational or technical errors. All refund requests are subject to verification and approval by the Green Trendz support team.

Contact Support

For any questions, delivery concerns, or support assistance related to orders and services, customers may contact Green Trendz through the official communication channels below.

Policy Updates

Green Trendz reserves the right to modify or update this policy at any time without prior notice. Updated versions will be published on the website, and continued use of our services indicates acceptance of the revised terms and conditions.

Email: admin@greentrendztvl.in
Phone: +91 9943066659, +91 9342066659