Refund Policy

Order & Payment Policy

Green Trendz is an e-commerce platform specializing in the sale of nightwear and related apparel products. By placing an order through our website, customers acknowledge and agree to the refund terms and conditions mentioned in this policy. Customers are advised to carefully review product details, size information, quantity, pricing, and shipping details before completing their purchase.

Important Notice – NO Refund

Green Trendz follows a strict NO Refund and NO Refundable policy for all successfully confirmed and delivered orders. Once an order has been processed, packed, and dispatched, refund requests will generally not be accepted. This policy is maintained due to the nature of apparel and personal-use clothing products sold through our platform.

Product Verification Before Purchase

Customers are encouraged to carefully verify all information including product size, color, design, quantity, delivery address, and payment details before placing an order. Product images displayed on the website are intended to represent the products as accurately as possible; however, slight variations in color or appearance may occur due to lighting, photography, or screen display settings.

Damaged or Incorrect Product Concerns

If a customer receives a damaged, defective, or incorrect item, they must contact the Green Trendz support team immediately after delivery with proper supporting evidence such as product photos and order details. Each issue will be reviewed individually by our support team, and appropriate assistance may be provided depending on the nature of the concern and verification process.

Failed Transactions & Duplicate Payments

In rare situations involving duplicate payments, failed transactions, or technical payment processing issues, customers may contact Green Trendz for verification and assistance. Eligible payment discrepancies caused by technical errors may be reviewed and resolved after proper transaction verification.

Delivery & Service Conditions

Green Trendz works with trusted courier and logistics partners to ensure safe and timely delivery of all products. Delivery timelines may vary depending on customer location, courier operations, weather conditions, and external service disruptions. Green Trendz shall not be held responsible for delays caused by factors beyond reasonable operational control.

Customer Responsibilities

Customers are responsible for providing accurate shipping information, active contact details, and correct order information while placing purchases on the website. Incorrect addresses, unavailable recipients, or inaccurate information provided by the customer may affect delivery outcomes and service support eligibility.

Limitation of Liability

Green Trendz shall not be liable for refund claims arising from customer preference changes, incorrect size selection, dissatisfaction after successful delivery, delayed deliveries caused by courier partners, or issues resulting from incorrect customer-provided information. Customers are advised to carefully review all product and order details before confirming their purchase.

Contact Support

For any questions, order concerns, payment issues, or customer support assistance, customers may contact Green Trendz through the official communication channels below.

Policy Updates

Green Trendz reserves the right to modify or update this Refund Policy at any time without prior notice. Updated policy information will be published on the website, and continued use of the platform indicates acceptance of the revised terms and conditions.

Email: admin@greentrendztvl.in
Phone: +91 9943066659, +91 9342066659